Position Summary:

28+ hours per week with benefits

Reporting to the Store Manager, the Customer Sale and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position cross-train in multiple functions of the store or site.

Key Accountabilities:

• Provide excellent customer service to UFA’s customers in a friendly and courteous manner.
• Make sure that sales leads are completed or transferred to an outbound sales representative.
• Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed.  Prepare billings for customers and process payments. Key holder responsibilities may be required.
• Assist with the accurate and timely shipping and receiving of products as assigned.
• Perform maintenance on inventory or cycle counts, as directed.
• Ensure that the store is clean, well-organized in compliance with UFA standards.
• Act as a keyholder when required.
• Assist in the eCommerce process as required.

Required Qualifications:

• Grade 12 diploma with 1-3 years of related experience. On the job training will be provided.
• Cash handling, computer proficiency, previous customer service experience required.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience considered an asset. In-house forklift certification provided.

#IND3

Application Instructions:

External Applications:  Please send your cover letter and resume to careers@ufa.com and quote the posting number in the subject line.

Internal Applications: Please email your resumes and Complete Form – Application For In-House Position, posting number, and forward to careers@ufa.com.

We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.

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About UFA:

UFA Co-operative Limited is an Alberta-based agricultural co-operative with more than 120,000 member-owners. Founded in 1909, UFA's network comprises more than 111 bulk fuel and Petroleum Cardlock locations, 34 Farm & Ranch Supply stores and a support office located in Calgary. Independent Petroleum agents and more than 1,000 employees provide products, services and agricultural solutions to farmers, ranchers, members, consumers and commercial customers in Alberta, British Columbia, and Saskatchewan.