Position Summary:

Reporting to the Agency Manager, the Customer Sales and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs and adhere to all UFA customer service standards.  This includes ensuring that member/ customers are promptly and efficiently served and  inventory is received, shipped and handled in an accurate and safe manner. 

Key Accountabilities:

• Maximize sales and customer support through best-in-class customer service.  Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
• Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments.
• Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner. Key holder responsibilities may be required.
• Participate in all aspects of the shipping/ receiving/ inventory functions, accountable for accurate completion of all receiving, shipping, inventory control and administrative requirements; ensure excellent service is provided to all customers. 
• Operate all materials handling equipment.  Load and unload trucks.  Follow UFA loading and unloading procedures to ensure products are safety secured.
• Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
• assist with fuel inventory management activities such as daily fuel reconciliations, fuel variance investigation, weekly physical tank dips, and dispenser meter head comparisons.

Required Qualifications:

• Grade 12 diploma with 3-5 years of related experience.
• Cash handling, computer proficiency, previous customer service experience required.
• Agriculture/AgriBusiness or petroleum background an asset.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship building skills.
• Able to work with minimum supervision, self-motivated.  
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience required.
• Must remain current with any and all required certifications, including WHMIS and TDG.

Application Instructions:

External Applications:  Please send your cover letter and resume to careers@ufa.com and quote the posting number in the subject line.

Internal Applications: Please email your resumes and Complete Form – Application For In-House Position, posting number, and forward to careers@ufa.com.

We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.

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About UFA:

UFA Co-operative Limited is an Alberta-based agricultural co-operative with more than 120,000 member-owners. Founded in 1909, UFA's network comprises more than 111 bulk fuel and Petroleum Cardlock locations, 34 Farm & Ranch Supply stores and a support office located in Calgary. Independent Petroleum agents and more than 1,000 employees provide products, services and agricultural solutions to farmers, ranchers, members, consumers and commercial customers in Alberta, British Columbia, and Saskatchewan.