THE UFA store (“UFAshop”) IS OWNED AND OPERATED BY UNITED FARMERS OF ALBERTA CO-OPERATIVE
LIMITED (“UFA”) and can currently be accessed through www.UFA.com and by logging into your
ACCESS AND USE OF THE UFASHOP (AND ITS RELATED SERVICES) IS PROVIDED BY UFA TO YOU ON CONDITION THAT YOU
USE THE UFASHOP (OR ANY OF ITS RELATED SERVICES).
you, and you agree to be bound by, and fully comply with, its terms. You represent and warrant that you have
discharge all of your obligations hereunder.
notice of such changes upon your activation of the UFAshop. You agree to be bound by any changes to these
You may not interfere with the security of, or otherwise abuse the UFAshop or any apps, websites, system
resources, services or networks connected to or accessible through the UFAshop. You may only use the UFAshop
(or any of its related services) for lawful purposes.
Permission to use the UFAshop
UFA hereby grants to you a limited, revocable, non-sub-licensable, personal, and non-exclusive license to
access the UFAshop and use the UFA Materials in connection with the authorized use of the UFAshop as
available over a network where it could be used on multiple devices at the same time. Further, these Terms
of Use do not grant you any rights to use UFA's proprietary interfaces and other intellectual property in
the design, development, manufacture, licensing, or distribution of third-party devices and accessories for
use with the UFAshop. You may not copy, alter, modify, publish, broadcast, transmit, perform, distribute,
display, use, create derivative works of, or sell the UFAshop or any materials or content related thereto.
To access many of the features of the UFAshop (including, many of its related services), you will be required
to have a user account. Guests may access UFAshop, but may not have full access to many features that may be
exclusive to account holders.
To open a user account you must complete the registration process within the UFAshop by providing complete
and accurate information as requested. You are responsible for keeping your user account details current.
You may be asked to provide a username (typically, this will initially be the email that you have chosen to
associate with your account) and password. Where we offer you the ability to choose your own username(s) in
connection with the UFAshop (or any of its related services), we will use reasonable efforts to assign such
username(s) to you upon your request, provided however that you may not select, and we reserve the right to
reject, any username that (i) has already been assigned, or (ii) we determine, in our sole discretion, is
offensive, violates applicable law, is an attempt to reserve username(s) without the intent to use them, is
an attempt to impersonate another, or may interfere or be confused with, violate, exploit, or capitalize on,
the name, goodwill, trade-name, trademark, registered trademark, service mark, or proprietary or other
rights of another. Where we reject a requested username, we may, in our sole discretion, assign an alternate
You may be permitted to authorize other individuals (“Authorized Representatives”) to use
the UFAshop as part of your user account (a “Master Account”). The “Master Account” is the
only account authorized to make any changes and you shall be solely liable for any and all activity through
the Master Account. Each Authorized User may use the Master Account. To qualify to register as a Master
Account, Authorized Representatives must be enrolled by the individual who holds the Master Account. Master
Accounts may be “disbanded” by the Master Account holder, (meaning that all Authorized Representative(s)
cease to have access to the Master Account), and/or the Master Account holder may remove any one or more
Authorized Representatives from the Master Account from time to time. You are responsible for managing your
user account, including the issuance and revocation of your Authorized Representative’s authorization and
account credentials. You are responsible for the acts and omissions of your Authorized Representatives.
Should you or your Authorized Representatives access or use any credit granted by UFA to you, use of such
UFA credit shall be subject to the terms and conditions of your “UFA Credit on Account Agreement” and all
associated documents, as amended or replaced.
You agree that you are entirely responsible for maintaining the confidentiality of your usernames and
passwords and that UFA and its partners, affiliates, officers, directors, employees, consultants, agents,
and representatives will not be held responsible for any loss or liability related to any lost, stolen or
otherwise misappropriated username or password.
Neither you nor your Authorized Representatives may use the account, username, or password of anyone else at
any time, unless you are authorized to do so in writing by UFA.
You acknowledge and agree that you shall be responsible for each and every access, use or employment of the
UFAshop (and any of its related services) that occurs in conjunction with your passwords and user
identifications, and that UFA is authorized to accept the user identifications and passwords as conclusive
evidence that you have accessed, utilized, or otherwise employed the UFAshop (or any of its related
You agree to notify UFA immediately of any unauthorized use, theft, or misappropriation of your account,
usernames, or passwords and follow the instructions that we give you. UFA shall not be liable for any loss
that you incur as a result of someone else using your usernames or passwords, either with or without your
You may request deactivation of your user account at any time, for any reason, by contacting UFA Customer
Support at 1-877-258-4500 or via email at Customer.Support@ufa.com. You remain responsible for any
transactions that have occurred (including, items that you have ordered) prior to your account being
deactivated. Deactivation of your account may result in one or more of your current orders being cancelled.
Warranty & Return Policy
The UFA shop return policy can be found at coop.ufa.com/return-policy.
The UFAshop accepts the following forms of payment (Mastercard and Visa). UFA reserves the right to change,
from time to time, the payment options which may be available through the UFAshop. UFA further reserves the
right to disable any payment options already available through the UFAshop, at any time and for any reason.
When paying with one of the payment options, you are subject to the terms and conditions of use associated
with such payment option, including your specific cardholder or financial institution agreement.
Your use of a payment option signifies your agreement to the applicable additional terms as well as these
Use of UFA Credit Account
When creating your user account for the UFAshop, you will be given an opportunity to input information for
your UFA credit account into the UFAshop. Activation of this feature on the UFAshop constitutes your
authorization to access, interact with and use your UFA credit account using the UFAshop.
Your UFA credit account is governed by your “UFA Credit on Account Agreement” and all associated documents,
as amended or replaced, https://coop.ufa.com/sites/default/files/file/ufa-credit-on-account-agreement-dec-2019.pdf.
Your use of your UFA credit account features within the UFAshop signifies your agreement to your “UFA Credit
Contests, Games and Promotions
From time to time, you may be offered access to various contests, games and promotions provided by UFA and/or
other third parties through the UFAshop. Additional terms and conditions may apply to your participation in
such contests, games and promotions. Any such terms and conditions will be made available to you at the time
you activate or enroll in such contests, games and promotions. Your participation in any contests, games or
promotions provided by the UFAshop constitutes your acceptance of these additional terms and conditions.
UFA may make available (through the UFAshop) links through in-app advertisements or otherwise enable you to
access third-party contests, games and promotions, apps, sites, or software. Please note that, while using
such contests, games and promotions, apps, sites, or software, you are using contests, games and promotions,
apps, sites, or software developed and administered by third parties not affiliated with or controlled by
UFA. UFA is not responsible for the actions of such third parties, the content of their contests, games and
promotions, apps, sites, or software, the use of information you provide to them, or any products or
services they may offer. The UFAshop's link to those sites does not constitute UFA's sponsorship of, or
affiliation with, such third parties. Your use of or correspondence with, or participation in contests,
games and promotions, apps, sites, or software of such third parties and any terms, conditions, warranties,
or representations associated with such dealings or promotions, are solely between you and such third
Our website uses Google Analytics, a web analytics service provided by Google, Inc.
(“Google”). The information generated by the cookie about your use of our website
(including your IP address) will be transmitted to and stored by Google on servers in the United States.
Google will use this information for the purpose of evaluating your use of our website, compiling reports on
website activity for website operators and providing other services relating to website activity and
internet usage. Google may also transfer this information to third parties where required to do so by law,
or where such third parties process the information on Google’s behalf. Google will not associate your IP
obtained from http://www.google.com/privacy.html.
We use Hotjar in order to better understand our users’ needs and to optimize the UFAshop service and
experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how
much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.)
technologies to collect data on our users’ behavior and their devices. This includes a device's IP address
(processed during your session and stored in a de-identified form), device screen size, device type (unique
device identifiers), browser information, geographic location (country only), and the preferred language
used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile.
For further details, please see the ‘about Hotjar’ section of Hotjar’s
Electronic Communications – News, Offers and Information
We may send you, via email, text message, standard mail, or other forms of digital and non-digital
communications, from time to time, special offers, news and information relating to UFA generally, the
UFAshop or myUFA. You will have the option to opt-in to receiving such communications when you register to
use the UFAshop and to manage your preferences in respect of such communications with the UFAshop.
UFA is committed to respecting the privacy of the personal information of the individuals with whom we
collect, use and disclose the personal information of those individuals who use the UFAshop (or any of its
Our systems may collect information related to your use of the UFAshop, including your geographic location
and exact positioning, your MAC address, the operating system of your device, the type of device you use,
your device's unique ID, the IP address of your device, the type of mobile Internet browsers you use,
session start and stop times, your time zone, your network status, your International Mobile Equipment
Identity, information about the way you use the UFAshop, and any other information tied directly or
indirectly to your device. We use this information to operate the UFAshop (and its related services),
monitor our system performance, detect and prevent fraud (e.g., using stolen credit card or gift cards),
provide targeted marketing offers to the user based on their location and the other attributes, to enable us
to operate and manage our systems and services and to better understand our customers so that we can work to
continually upgrade our systems and services.
You acknowledge and agree that access to and use of the UFAshop (and any of its related services) requires
internet connectivity. Information stored in the UFAshop is stored in Canada but may be accessible in other
jurisdictions depending on where you log into the UFAshop.
You are solely responsible for the content of any communications by you through the UFAshop (or any of its
You shall not, directly or indirectly, send, submit, post, receive or otherwise facilitate, or in any way
use, or permit to be used, the UFAshop (or any of its related services), to send, submit, post, receive or
otherwise facilitate the transmission of any materials that are abusive, obscene, profane, sexually
explicit, threatening, or materials containing blatant expressions of bigotry, racism or hate. You shall
comply with all applicable laws (including, but not limited to export/import laws and laws relating to
privacy, obscenity, copyright, trademark, confidential information, trade secret, libel, slander or
defamation). Although UFA is not responsible for any such communications or materials, we may delete any
such communications or materials of which we become aware, at any time without notice to you. You
acknowledge and agree that you shall be responsible and liable for all uses made by you of the UFAshop (or
any of its related services).
You agree that you will not attempt to, nor permit any third party to, enter restricted areas of UFA’s
systems or networks or perform functions that you are not authorized to perform pursuant to these Terms of
Use. UFA may, without notice, temporarily suspend your, or any other parties, access to the UFAshop (and any
of its related services), (including, without limitation, any specific areas or services within the UFAshop)
by deactivating any password(s) or links if UFA reasonably suspects that you, or any other parties, are
obtaining unauthorized access to UFA’s other systems, networks or information, or are using otherwise valid
user identifications or passwords in any other unauthorized manner. These suspensions will be for such
periods of time as UFA may reasonably determine is necessary to permit the thorough investigation of such
In addition, you agree that you will not (i) remove or alter any copyright, trademark, brand elements or
other proprietary notices; (ii) reproduce, modify, prepare derivative works based upon, distribute, license,
lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise
exploit the UFAshop, except as expressly permitted by UFA; (iii) link to, mirror or frame any portion of the
UFAshop; (iv) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or
otherwise data mining any portion of the UFAshop, or unduly burdening or hindering the operation and/or
functionality of any aspect of the UFAshop.
UFA does not condone or allow spam. You agree that you will not use the UFAshop (or any of its related
services) to send unsolicited commercial or other e-mail.
UFA may make certain materials (including files, text, URLs, video, audio and images contained in or
generated by such materials, and accompanying data) (collectively “UFA Materials”)
available to you from the UFAshop (or any of its related services). If you download or use UFA Materials,
you agree that such materials: (i) may only be used for the purpose for which they were provided, (ii) may
not be modified, used to create a derivative work, incorporated into any other work or otherwise exploited
and any additional license terms accompanying such materials. UFA does not transfer either the title or the
intellectual property rights to the UFA Materials, and retains full and complete title to the UFA Materials
as well as all intellectual property rights therein. You agree not to sell, share, redistribute, or
reproduce the UFA Materials. You further agree not to decompile, reverse-engineer, disassemble, or otherwise
convert any UFA Materials into a human-perceivable form. UFA or its licensors own all related trademarks and
logos, and you agree not to copy or use them in any manner.
The UFAshop, (including its organization and presentation and UFA Materials) is the property of UFA and its
licensors and may be protected by intellectual property laws including laws relating to patents, copyrights,
trade-marks, trade-names, internet domain names and other similar rights.
When you load or create materials (including files, text, video, audio and images contained in or generated
by such materials and accompanying data) on the UFAshop (“User Materials”) you are granting
UFA, its affiliates, partners, officers, directors, employees, consultants, agents, and representatives a
license to use your User Materials in connection with the operation of the UFAshop (or any of its related
services) and the UFA businesses. By loading or creating User Materials on the UFAshop, you warrant and
represent that you own the rights to the User Materials or are otherwise authorized to load or create such
User Materials and that such User Materials do not violate any applicable laws. You agree that the burden of
proving that any User Materials do not violate any laws or third-party rights rests solely with you.
You are solely responsible for your User Materials. You are solely responsible for making and keeping backup
copies of your User Materials and for applying the appropriate level of access rights to same. UFA shall not
be responsible or liable for the deletion or accuracy of any User Materials.
You are solely responsible for obtaining and maintaining any necessary consents or permissions from any third
party whose materials or information may be collected, recorded, processed, stored, used, disclosed,
transferred, exchanged or otherwise handled as a result of, or as part of, any User Materials or any
communications involving the use of the UFAshop (or any of its related services) and agree to obtain and
Currency of Information available in UFAshop
UFA may make information, UFA Materials or related resources available to you through the UFAshop. UFA may
update such information, UFA Materials and related resources periodically. Technical difficulties or
transmission problems could produce inaccurate or incomplete copies of information contained on the UFAshop.
Accordingly, UFA cannot guarantee or accept any responsibility or liability for the accuracy, currency or
completeness of the information, UFA Materials or related resources on the UFAshop. UFA may revise,
supplement or delete information, UFA Materials and/or the resources contained in the UFAshop and reserves
the right to make such changes without prior notification to past, current or prospective users.
Malware, viruses or other destructive programs may be inadvertently downloaded from the UFAshop. UFA shall
not be responsible or liable for any software, malware, computer viruses or other destructive, harmful or
disruptive files or programs that may infect or otherwise impact your use of your device or other property
on account of your access to or use of the UFAshop or any of the UFA Materials or User Materials
(collectively, “Materials”). UFA recommends that you install appropriate security,
anti-virus or other protective software.
UFA is not liable for your information stored or recorded by any device or any network, whether public or
private, that you may use to access the UFAshop.
Provided “As Is”
THE UFASHOP, ITS RELATED SERVICES AND THE MATERIALS ARE PROVIDED “AS IS”, “AS AVAILABLE”, AND “WITH ALL
FAULTS”, WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO THE IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OR FITNESS FOR
A PARTICULAR PURPOSE. UFA DOES NOT REPRESENT OR WARRANT THAT THE UFASHOP, ITS RELATED SERVICES OR THE
MATERIALS WILL MEET YOUR REQUIREMENTS OR THAT THEIR USE WILL BE UNINTERRUPTED OR ERROR FREE.
Limitation of liability
YOU ASSUME ALL RESPONSIBILITY AND RISK FOR USE OF THE UFASHOP, ITS RELATED SERVICES AND THE MATERIALS
INCLUDING, WITHOUT LIMITATION, ANY OF THE INFORMATION CONTAINED THEREIN.
IN NO EVENT SHALL UFA OR ANY OF ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, PARTNERS, OR AGENTS BE
LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, EXEMPLARY, CONSEQUENTIAL OR OTHER SIMILAR DAMAGES,
OR FOR ANY DAMAGES FOR LOSS OF PROFITS, INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER SIMILAR
LOSS IN CONNECTION WITH ANY CLAIM, LOSS, DAMAGE, ACTION, SUIT OR OTHER PROCEEDING ARISING UNDER OR OUT OF
THE UFASHOP, ITS RELATED SERVICES, THE MATERIALS OR ANY PART THEREOF, OR ANY RIGHTS GRANTED TO YOU
HEREUNDER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER THE ACTION IS BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR OTHERWISE.
OF ANY OR ALL PART OF THE UFASHOP, ITS RELATED SERVICES OR THE MATERIALS IN ANY MANNER WHATSOEVER SHALL BE
LIMITED TO FIVE ($5.00) CANADIAN DOLLARS.
THE CONSIDERATION BEING PAID HEREUNDER DOES NOT INCLUDE ANY CONSIDERATION FOR UFA TO ASSUME ANY RISKS BEYOND
THOSE EXPRESSLY ASSUMED HEREIN AND IF ANY SUCH RISKS WERE TO BE ASSUMED BY UFA, UFA WOULD NOT HAVE ENTERED
SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
You agree to indemnify and hold UFA harmless against all claims or liability asserted against UFA arising out
of or in connection with any breach by you, your Authorized Representatives or anyone acting on your behalf
Feel free to email your comments, suggestions and feedback (collectively, “Feedback”) to UFA
at the e-mail addresses provided in the UFAshop. However, the Internet is not a fully secure medium and any
Feedback may be lost, intercepted or altered. You agree with respect to any Feedback provided by you to us
via e-mail that: (i) UFA has no obligation concerning such Feedback; (ii) Feedback is non-confidential;
(iii) UFA may use, disclose, distribute or copy the Feedback and may use any ideas, concepts or know-how
contained in the Feedback for any purpose; and (iv) the Feedback is truthful and disclosure of the Feedback
does not violate the legal rights of others.
Access Related to Alleged Violations
To protect the UFAshop (and any of its related services), you agree that UFA or its representatives may
access your user account and all information and any records related thereto on a case-by-case basis to
investigate complaints or allegations of abuse, infringement of third party rights, or other unauthorized
uses of the UFAshop (and any of its related services), and you agree to give UFA full access to your user
account and all information and records related thereto without the need for additional authorization and
without any claim to privacy or other rights to such account and related information and records.
UFA does not intend to disclose the existence or occurrence of such an investigation unless required by law
or if requested by law enforcement officials, but UFA reserves the right to terminate your user account or
your access to the UFAshop (and any of its related services) immediately, with or without notice to you, and
with false or misleading information, or interfered with the UFAshop (or any of its related services).
Term and Termination
UFA may, from time to time, but is in no way obligated to, permit you to access and use the UFAshop (or any
herein. You acknowledge and agree that access to the UFAshop (or any of its related services) may not be
available from time to time, may be amended, revised, replaced, suspended or terminated in whole or in part
at any time and without notice, and that UFA shall not, in any event, be responsible to you in any way
should you be unable to access the UFAshop (or any of its related services) at any time or from time to
UFA may, at its sole discretion, at any time and from time to time, without notice, suspend your right to use
use of the UFAshop (and any of its related services).
You may request deactivation of your user account at any time, for any reason, by contacting UFA Customer
Support at 1-877-258-4500 or via email at Customer.Support@ufa.com
The UFAshop is controlled, operated and administered by UFA from within the Province of Alberta, Canada. The
UFAshop can be accessed from all provinces and territories of Canada, as well as from other countries around
the world. As each of these jurisdictions has laws that may differ from those of the Province of Alberta, by
accessing the UFAshop, you acknowledge and agree that all matters relating to access to or use of the
UFAshop shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable
therein (without reference to conflicts of laws principles).
You also agree that any claims or disputes whatsoever arising hereunder shall be submitted to the exclusive
jurisdiction and venue of the courts of the Province of Alberta and acknowledge that you do so voluntarily.
WHERE PERMITTED UNDER THE APPLICABLE LAW, WE EACH AGREE THAT EACH OF US WILL BRING CLAIMS AGAINST THE OTHER
ONLY IN OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR
REPRESENTATIVE ACTION. UNLESS BOTH OF US AGREE, NO ARBITRATOR OR JUDGE MAY CONSOLIDATE MORE THAN ONE
PERSON’S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
be construed as a waiver of any provision or right.
in the event the parties are unable to agree, a court of competent jurisdiction, shall put in place thereof
an enforceable provision or provisions, or part thereof, that as nearly as possible reflects the terms of
the unenforceable provision or part thereof.
Les parties ont demand que cette convention ainsi que tous les documents qui s'y rattachent soient en