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Frequently Asked Questions


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UFA credit, Mastercard, VISA, Apple Pay and Google Pay are accepted online payment methods. Google Pay will not appear as a payment option for orders with products coming from both a store and the warehouse due to technical limitations on the Google platform.

Yes, you can use your UFA credit account to purchase products online, provided you have credit available and you are authorized by the account owner for online shopping privileges.

For credit card purchases, your payment is pre-authorized. The payment process completes when you pick up your order. When paying with UFA credit, the credit balance is updated at the time of order pick-up.

When placing an order, your credit card will be pre-authorized for the entire amount. Your credit card will only be charged for the items at the time of pickup.

Only one type of payment can be used per transaction.

UFA gift cards are only for in-store purchases.

FCC or BNS loans are available for in-store purchases only. We accept UFA credit, Mastercard, VISA, Google Pay and Apple Pay as online payment options.

Account owners can allow others to be authorized to purchase on their UFA credit for online purchases only. This authorization does not carry over to in-store purchases.

Existing account owners can assign new online purchase roles for eCommerce and will have the opportunity to determine who may see their credit balance. The account owner can complete this process online or may choose to contact Customer Support for assistance, if required. Once these owners are validated, an authorization consent form will be sent.

An authorized user is anyone whom the primary account owner has been authorized to make purchases on their UFA credit account. Although the authorized user can make purchases, they cannot request account information or make changes to the account.

To authorize users:
Sign-in to your online account. From the Share Accounts menu, you can enter their email address and select the access you want to assign or you can contact Customer Support for assistance at 1-877-258-4500 or email Customer.Support@UFA.com.

To authorize users:
Sign-in to your online account. From the Share Accounts menu, you can enter their email address and select the access you want to assign or you can contact Customer Support for assistance at 1-877-258-4500 or email Customer.Support@UFA.com.

UFA account payments can be completed by mail, at any Farm & Ranch Supply store, Petroleum Agency or through your financial institution. Please mail your cheque or money order to:

To make a payment on your UFA account, you can make your payment by mail, at any Farm and Ranch Supply Store, Petroleum Agency or through your financial institution. Please mail your cheque or money order to:

United Farmers of Alberta
Suite 700, 4838 Richard Road SW
Calgary, Alberta T3E 6L1

UFA stores and agencies can accept payments made in cash, cheque or direct debit, unless other prior arrangements have been made with UFA Credit. To ensure correct processing, please bring your account number or statement to the Farm & Ranch Supply store or Petroleum Agency. To make payments via EFT, please contact Accounts.Receivable@UFA.com for bank account information.

Taxes are applicable from the province where the product is picked up.

Prices on our online platform match prices at your local Farm & Ranch Supply store or Petroleum Agency. Due to market conditions, pricing may change without notice.

We do our best to keep prices as competitive as possible. In some instances, regional pricing may apply due to the costs incurred to procure the products.

The price charged is the price at the time the order was placed. If you have questions on pricing at the time of pick-up, please speak with a Customer Sales and Service Representative at your Farm & Ranch Supply store or Petroleum Agency.

UFA strives for accuracy in all product descriptions and pricing. In the event of an error, it will be corrected as soon as possible. UFA reserves the right to correct errors at any time. Pricing or description errors will not be honored.

UFA aims to provide our customers with the largest assortment of items possible. In addition to in-stock products, most products stocked at our warehouse can be ordered online and shipped to your UFA Farm & Ranch Supply store.

Products can be purchased online at all UFA Farm & Ranch Supply stores. Inventory quantities are displayed for products at UFA Petroleum Agencies for in-store purchase only.

Browse products by using the main search bar or shop department categories by selecting the Shop menu (three line “hamburger” menu) and click to narrow down results.

Products can be searched without signing in. Select a location to view product availability and pricing.
Signing in will provide additional information on order tracking and your previous orders.

UFA strives to provide our customers with the most accurate and up-to-date information on stock availability. It is important to note that inventory levels can change due to high traffic volumes online and in our locations. We will do our best to communicate any changes to you as timely as possible.

In store - Order for pick-up - the product is available at the selected location.
Ship to Store - the product is available to be shipped from our warehouse to your preferred location. Pick-up timeline is available on the product page.
Limited stock - the quantity available in store is low.

Some products are restricted due to government regulations or vendor requirements. The restrictions vary by product type. To purchase restricted products, proper licensing is required. In most situations, this information can be added to your account at the store or by calling Customer Support for assistance at 1-877-258-4500 or email Customer.Support@ufa.com.

Environmental fees are charged on the sale of these materials provincially: Electronics, paint, paint containers, tires, and used oil materials. This is a regulatory requirement. These fees contribute to recycle programs and environmental stewardship programs.

Certain products contain a recyclable component. When you purchase batteries, propane tanks and some crop input products, a deposit charge will be added to the purchase.

Return or exchange the recyclable component to the original UFA location where you purchased the item. When the recyclable component is returned, a credit will be issued. Recyclable components must be intact and returnable to the manufacturer to be eligible for credit.

You can submit product reviews to be posted. The information is important to help us improve our product offerings and assists other customers in their purchases.
Submitting a review is easy. Locate the product, go to the Product Details page and click the Review tab to write your review and submit it.

UFA reviews product review submissions to ensure they align with our terms and conditions. We work to keep the reviews authentic. Personal information, abusive or inappropriate language or tone of content will not be published. References to other websites, stores, brands, products or the availability of products or service(s) provided will also not be published.

Product reviews are monitored regularly and will be posted as soon as possible. Once it is reviewed, it should be posted within 72 hours.

You cannot revise the submission.

Go to the UFA Sign-In page and select Register Now.

If you have an existing UFA account and have registered in myUFA in the past, all you need to do is Sign In with your email and password.

“Remember me' at Sign-in will remember your Sign-in ID (email address) so you don't have to retype it. Secondly, “Remember this computer” will remember your computer for the multi-factor authentication (email to text message). You will not be prompted to re-verify from that device for 90 days.

Click on “Forgot Your Password?” UFA will send an email to you with a link to reset your password. If you do not receive an email within 15 minutes or have forgotten the e-mail address associated with your account, please contact Customer Support at 1-877-258-4500 or email customer.support@ufa.com.

You can change your password in the My Profile section of myUFA. Select Change Password under Profile Management.

Your password must contain at least 10 characters (max. 128) and 3 of the following: an uppercase letter, a lowercase letter, a number, a special symbol (including spaces).

UFA is focused on protecting our member and customer account information using a multi-factor verification process. To ensure this information can only be accessed by the relevant individuals, we require each user to set up multi-factor authentication.

Search your junk/spam folder. Adding No-Reply@UFA.com to your contact list will prevent UFA emails from being sent to your junk/spam mailbox. If these options don't work, you can contact Customer Support at 1-877-258-4500 or email Customer.Support@UFA.com for additional help.

Check your junk or spam folder.

Adding No-Reply@ufa.com to your contact list will prevent UFA emails from being sent to your junk/spam mailbox.

If these options don't work, you can contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com for additional help.

UFA is focused on protecting our members' and customer account information using a multi-factor verification process. To ensure this information can only be accessed by the proper individuals, we require each user to set up multi-factor authentication. You will only need to set this up one time and then confirm you have received the corresponding test message via email or text.

Search junk or spam folder.

Adding No-Reply@ufa.com to your contact list will prevent UFA emails from being sent to your junk/spam mailbox.

If these options don't work, you can contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com for additional help.

contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com and they will change it for you.

When entering the code, if you select “Remember this computer,” you will not need to enter the verification code again for 90 days on that device.

Did you enter the code within the time limit specified? If not, the code may have expired. Please try requesting another code and entering it within the time limit.

If the verification emails frequently take longer than the time limit to arrive, please consider switching to text verfication as this may be a better solution. contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com to switch.

If the verification emails frequently take longer to arrive than the time limit, please consider switching to text (SMS) verification as this may be a better solution. You can update your security code delivery preference by clicking Security Settings under Profile Management on the myUFA homepage, and click change under Security Code Verification Method.

Click Update Account Information under Account Management on the myUFA Profile page. If the details you wish to update are not available, changes will need to be requested through Customer Support at 1-877-258-4500 or email us at customer.support@ufa.com.

Use this link to download the form to apply for credit. If you are a registered user, Sign-in to your myUFA account and select “Apply for Credit.” You can also call Customer Finance at 1-877-258-4500 or email us at Customer.Support@ufa.com Hours of operation: Monday to Friday 7 a.m. - 5 p.m., excluding statutory holidays.

An authorized UFA account credit user is anyone whom the primary account holder has authorized to make purchases online and allowed to use their UFA credit account. Although the authorized user can make purchases, they cannot request account information or make changes to the account.

Use this link to download the form to apply for a credit limit increase. Alternatively, you can call Customer Finance at 1-877-258-4500 or email us at Customer.Support@ufa.com Hours of operation: Monday to- Friday 7 a.m. - 5 p.m., excluding statutory holidays

You can call Customer Finance at 1-877-258-4500 or email us at Customer.Support@ufa.com. Hours of operation: Monday to- Friday 7 a.m. - 5 p.m., excluding statutory holidays.

Registering with myUFA enables you to view/manage your account details, including credit balance, in-store/online transactions, fuel transactions, and invoices all in one convenient place. Access on your computer or smartphone 24/7. Registering for myUFA also allows you to share your UFA account with other users like family members or employees to make shopping and fueling with UFA as simple and efficient as possible.

If you have a registered account with myUFA you can Sign-in and update your address and password. All other account updates need to go through customer support at 1-877-258-4500 or email us at Customer.Support@ufa.com.

Account owners can allow others to be authorized to purchase on their UFA Credit for online purchases (this does not allow credit to be used in store at this time).

An authorized user is anyone whom the primary account holder (account owner) has authorized to make purchases on their UFA credit account. Although the authorized user can make purchases, they cannot request account information or make changes to the account.

To authorize users: Sign-in to your account. and from the “Share Accounts” menu, you can enter their email address and select the access you want to assign, or you can contact Customer Support for assistance at 1-877-258-4500 or email us at Customer.Support@ufa.com

You can Sign-in your account through myUFA and check your current credit balance.

To make a payment on your UFA account, you can make your payment by mail, at your local farm store, petroleum agency or through your financial institution. Please mail your cheque or money order to:

United Farmers of Alberta
Suite 700, 4838 Richard Road SW
Calgary, Alberta T3E 6L1

UFA stores can accept payments made in cash, cheque or direct debit to your bank account. To ensure correct processing, please bring your account number or statement to the store or petroleum agency. To make payments via electronic funds transfer (EFT), please contact Accounts.Receivable@ufa.com for bank account information. Click here to find your Farm and Ranch Supply Store or Petroleum Agency and hours of operation.

Payments are due on the 25th of the month following your end of month statement. At this time, the billing process is unable to accommodate changes to the payment due date assigned to individual accounts.

For deferred interest plans, interest accrues from the purchase transaction date and will be waived if the total purchase price is paid in full by the plan expiration date. If not, interest will be charged at an Interest Rate of 19.56% per annum in accordance with the UFA Credit on Account Agreement.

For purchases made under standard terms and conditions, all purchases made in the current month are due in full by the 25th of the following month. If your payment was made by mail, please allow 10 business days from the mailing date for your payment to appear on your account. If your cheque has been cashed and does not appear on your statement, please contact Customer Finance at 1-877-258-4500

When checking out, you can enter any special billing requirements in the comments box. These will be printed on your invoice. Please enter your PO and other required billing information in the comments box for your payment processing needs.

Customers that meet the following membership eligibility requirements can apply for an account and pay their $5.00 membeship fee at any UFA Farm & Ranch Store or Petroleum agency. See a complete list of member benefits

Membership is open to:

  • Any individual — anyone can be a member of UFA
  • Co-operative Associations
  • Partnerships or corporations carrying on the business of farming or ranching

Anyone can shop at UFA. Becoming a member provides additional benefits. View Member Benefits

Sign into your account in myUFA , select the account you want to update and select update account details. You can only update your address, email and phone number. All other changes must be made through Customer Support at 1-877-258-4500 or Customer.Support@UFA.com.

Sign into your account and you can access copies of invoices and statements.

The month defaults to the current month, and you may not have any documents for that month yet. Try changing to the month you are looking for. Statements and invoices are available for this year and the two prior years.

Remember this computer

This may depend on your browser, as some browsers (Safari, Internet Explorer) may have issues with downloading invoices and statements. Please try Chrome or Firefox.

If you still can't download them, please contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com

You cannot email statements or invoices that you have downloaded from myUFA. This is to ensure only users with permission to access the account can view these files. If you need to email a statement or an invoice, you can download them from myUFA to your computer and then attach them in an email.

As an enhanced security feature, myUFA will only permit the owner or admin of the account to change specific account options, including the paperless feature.

Our Customer Support team is more than willing to assist you Monday to Friday from 7:00 am - 5:00 pm, excluding statutory holidays.

You can contact them by calling 1-877-258-4500 or via email at customer.support@ufa.com.

An estimated date is provided when order is created. A confirmation email and/or text will be provided when your order is ready for pick-up.

You will receive a confirmation notification when your order is ready for pick-up. Please wait for that confirmation. If you arrive prior to receiving confirmation, your order may not be ready. Find your Farm and Ranch Supply Store hours of operation.

Please bring the confirmation number from your order and valid government identification. If you are picking up a restricted product that requires specific identification, please ensure you bring that with you as well.

When you receive confirmation that your order is ready for pick-up, please go to the designated eCommerce Pick Up area at your Farm & Ranch Supply store.

The person ordering must provide the pick-up person's name and contact information during the ordering process. If there are restricted products on the order, the person picking up must be the holder of that permit.
Notifications will be sent to both the purchaser and pick up person.

Your order will be held for seven days from the time of notification that it is ready to be picked up. If it is not picked up within that time, the order will be automatically cancelled.

You will be sent an “order confirmation” and “order ready” message via email and/or text. The pick-up notification will be sent to the email address and/or phone number provided at the time of order.
You can use the link provided in the order notification email to review the order status at any time.

Most products stocked at our warehouse can be ordered online and shipped to your UFA Farm & Ranch Supply store. Products that are not at the warehouse or your preferred location cannot be shipped from one store to another when purchasing online.

Please contact the store you made the purchase from and they will advise of the next steps. You can also view our return policy online.

View UFA's return policy online.

These are some products that have special return exceptions such as:

ITEMS RETURNED FOR WARRANTY/REPAIR: UFA has a one-year return for repair policy/return for manufacturer warranty. Ask your local store staff for more details.

FEED AND ANIMAL HEALTH: All sales are FINAL. Items may not be returned due to health and quality control considerations.

AMMUNITION: All sales are FINAL. Items may not be returned due to safety considerations.

*FUNGICIDES: No returns will be accepted after August 31st. (Fungicides returned prior to this date must have been purchased in the current year.)

*CANOLA, CORN, AND SOYBEAN SEED: No returns will be accepted after June 15th. (Seed returned prior to this date must have been purchased in the current year.)

*IN CROP HERBICIDES, SEED TREATMENTS & MICRO NUTRIENTS: No returns will be accepted after July 31st. (Product returned prior to this date must have been purchased in the current year)

*CERTIFIED SEED, GLYPHOSATES, INOCULANTS, BULK FERTILIZER: All sales are FINAL.

LUBRICANTS: Lubricant returns will not be accepted without a valid sales receipt as proof of purchase.

GRAIN STORAGE (WHOLE BINS): No returns accepted after receipt of goods.

RFID TAGS: All sales are FINAL. Items may not be returned due to traceability requirements.

GRAIN EQUIPMENT/GRAIN STORAGE: Refunds may be accepted within seven7 days subject to approval and review of product.

SPECIAL ORDERS All Special Order and Non-Stock items are FINAL sale. Returns are not permitted unless the product is defective, or complies with product warranty guarantees or is a UFA error.

*FALL CROP PROTECTION PRODUCTS: No returns after September 20th. (Refers to harvest aid and post-harvest products purchased in the current year.)

OTHER RESTRICTIONS MAY APPLY

* To confirm product return, please contact your local Customer Account Manager at Contact Us

Refund or Replacement of product are only permitted within the first 90 days of the original purchase.

Bring in your defective product for warranty with your proof of purchase. Your warranty may be honoured for up to one year.

Items returned in accordance with the guidelines of the policy and accompanied by a receipt will be refunded at the original purchase price, plus applicable sales tax, in the original payment method. Cash refunds to a maximum of $200.00. Refunds over $200.00 refund will be made to debit or credit card.

Items returned in accordance with the guidelines of the policy but without a receipt may be exchanged for the same product, or returned for refund in the form of a credit on account, if applicable, or a UFA gift card.

All Special Order and Non-Stock items are FINAL sale. Returns are not permitted unless the product is defective or complies with product warranty guarantees or is an UFA error.

Gift cards cannot be exchanged or returned for cash, credit or cheque.

contact Customer Support at 1-877-258-4500 to cancel your order. Please have the order number from your order confirmation ready.

Contact Us to reach your local Customer Account Manager or Farm and & Ranch Supply Store

Return or exchange the recyclable component to the original UFA location where you purchased the item. When the recyclable component is returned, a credit will be issued. Recyclable components must be intact and returnable to the manufacturer to be eligible for credit.

We have made some changes to myUFA that include enhanced security to further protect your account. If this is the first time that you have signed into myUFA since this change then you are required to create a new password.

Your new password must contain at least 10 characters and must contain three of the following: an uppercase letter, a lowercase letter, a number, a special symbol. Also, the password cannot include more than two consecutive identical characters. It can include spaces.

“Remember me” at Sign-in will remember your Sign-in id (email address) so you don't have to retype it.

Remember me

“Remember this computer” on the verification screen will stop prompts to enter a verification code from email or text message. You will not be prompted to re-verify on this computer or device for 90 days.

Remember this computer

Check your junk or spam folder.

Adding No-Reply@ufa.com to your contact list will prevent UFA emails from being sent to your junk/spam mailbox.

If these options don't work, you can contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com for additional help.

The update to myUFA is focused on protecting our members' and customers personal account information. To ensure this information can only be accessed by the proper individuals, we require each user to provide this contact information one time as a secondary means to confirm your identity when using myUFA.

Search junk or spam folder.

Adding No-Reply@ufa.com to your contact list will prevent UFA emails from being sent to your junk/spam mailbox.

If these options don't work, you can contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com for additional help.

contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com and they will change it for you.

When entering the code, if you select “Remember this computer,” you will not need to enter the verification code again for 90 days on that device.

Did you enter the code within five minutes of requesting it? If not, the code may have expired. Please try requesting another code and entering it within five minutes.

If the verification emails frequently take more than five minutes to arrive in your inbox, switching to text message verification may be a better option. contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com to switch.

Check your network connection. If you have slow network speeds, it may delay the email.

If the verification emails frequently take more than 5 minutes to arrive in your inbox, switching to text message verification may be a better option. contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com to complete this request.

The month defaults to the current month, and you may not have any documents for that month yet. Try changing to the month you are looking for. Statements and invoices are available for this year and the two prior years.

Remember this computer

This may depend on your browser, as some browsers (Safari, Internet Explorer) may have issues with downloading invoices and statements. Please try Chrome or Firefox.

If you still can't download them, please contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com

With the enhanced security to myUFA, you are no longer able to email statements or invoices. This is to ensure only users with permission to access the account can view these files. If you need to email a statement or an invoice, you can download them from myUFA to your computer and then attach them in an email.

As an enhanced security feature, myUFA will only permit the owner or admin of the account to change specific account options, including the paperless feature.

Payments are due on the 25th of the month following your end of month statement. At this time, the billing process is unable to accommodate changes to the payment due date assigned to individual accounts.

For deferred interest plans, interest accrues from the purchase transaction date and will be waived if the total purchase price is paid in full by the plan expiration date. If not, interest will be charged at an interest rate of 19.56% per annum in accordance with the UFA Credit on Account Agreement.

For purchases made under standard terms and conditions, all purchases made in the current month are due in full by the 25th of the following month. If your payment was made by mail, please allow 10 business days from the mailing date for your payment to appear on your account. If your cheque has been cashed and does not appear on your statement, please contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com.

In myUFA click Manage Statements or Manage Invoices from the Statements & Invoices menu. If you do not see any documents, try changing the date range or month/year as the system will default to the current month/year. Statements and invoices are available for the current year and the two prior years.

Browsers such as Safari or Internet Explorer may have issues with downloading invoices and statements. Ensure you are using the most updated version of your browser. If you are still having issues try Google Chrome or Mozilla Firefox.

If you are still having issues, please contact Customer Support at 1-877-258-4500 or Customer.Support@UFA.com.

If you need to email a statement or an invoice, you can download them from myUFA to your computer and then attach them in an email.

As an enhanced security feature, myUFA will only permit the owner or admin of the account to change specific account options, including the paperless feature.