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KOENDERS WATER SOLUTIONS INC
KOENDERS WATER SOLUTIONS INC
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Return policy

Policy for Authorized Product Returns for Refund Our policy for Authorized Product Returns for Refund covers all Koenders Water Solutions products. Nature’s Pond Liquid Products are not covered by this policy. The Specific conditions for returning products under this Policy are as follows : 1. Koenders Water Solutions Inc will consider the return and refund of any product ordered by mistake or was no longer required within 30 days of initial purchase. 2. Call our Customer Service Team at 1-877-888-7707 ext. 23 in the first instance to request a Return Materials Authorisation number (RMA) and details of how and where to ship the product to. 3. An RMA number must be obtained prior to returning any product for restocking. Any product returned without an RMA number is not eligible for a refund. 4. All requests to return products must be made within 30 days of initial purchase. 5. Any request to return products must be made by the original purchaser. Proof of purchase and the original Order number is required. 6. All Returned products are subject to a restocking fee as follows: • Unopened and still in the original packaging is subject o a 20% restocking fee • Opened and in original, unused condition (not installed) is subject to a 35% restocking fee. 7. The product being returned should be shipped in an appropriate and secure manner at the customer’s expense, with the customer’s name and address, and the RMA number clearly marked on the outer packaging. 8. Refunds will be processed against the original order number and the same credit card used to pay for the original order. If payment was made by cheque, then a refund will be issued by cheque within 30 days. If you have any questions regarding the return of products, please contact Koenders Water Solutions Inc at 1-877-888-7707 ext 23, email customerservice@koenderswatersolutions.com or visit www.koenderswatersolutions.com.