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Urban lube Limited
Urban lube Limited
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Shipping Methods

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  • Pickup in store

Return policy

RETURN POLICY Last updated March 07, 2023 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy. RETURNS All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. RETURN PROCESS To return an item, please email customer service at info@urbanlube.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of purchase, shipping lable, then mail your return to the following address: Urban Lube Attn: Returns RMA # 920 28 St NE #6 calgary, Alberta T2C 3B8 Canada Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. REFUNDS After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. EXCEPTIONS For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Please Note ● A 25% restocking fee will be charged for all returns. ● Sale items are FINAL SALE and cannot be returned. QUESTIONS If you have any questions concerning our return policy, please contact us at: 5876475555 info@urbanlube.ca