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Entreprise Robert Thibert Inc.
Entreprise Robert Thibert Inc.
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Shipping Methods

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Return policy

 Product returns must be preauthorized by Thibert.  Purchased products cannot be returned after 1 month following said purchase.  A Return Goods Authorization number (« RGA ») is required in order to return Product.  An RGA can be obtained online at www.rthibert.com or by submitting a request by email to your Web Sales Agent.  The original bill of sale, order number and detailed reason of return must be supplied to obtain an RGA number.  The RGA confirmation provided by Thibert must be sent with the Product being returned.  Thibert can request pictures and/or that the Product be inspected locally, prior to issuing an RGA number.  Thibert will inspect all Product that is returned and will reserve the right, in its sole discretion, to refuse a return that does not satisfy the return criteria.  Upon receiving an RGA confirmation, the Customer has ten (10) business days to return the Product to Thibert after which, the RGA will be annulled.  Any non-authorized return or return without an RGA, will not be reimbursed until we have the required information to respect our regular procedure. A ten percent (10%) handling fee will be applied for non-respect of the procedure.  Thibert reserves the right to accept an unauthorized Product return, and will administer a ten percent (10%) handling fee to do so.  If Thibert is at fault, we will supply prepaid freight labels so items can be returned to our warehouse.  If the customer or the recipient is at fault, freight fee will be at your expense.