Shipping Methods
-
Standard
-
Express
-
Pickup in store
Return policy
For UNWANTED item(s); a return will be accepted up to 60 days from the date of purchase at the SHIPPER'S expense. • ltem(s) MUST be unused, in saleable condition, and complete with original packaging. • A copy of the invoice must be included. • All credits to customers are subject to a 15% re-stocking fee. For DEFECTIVE item(s); a return will be accepted up to 180 days from the date of purchase at the SHIPPER'S expense. • ltem(s) MUST be accompanied with an invoice. • ltem(s) will be inspected and REPLACED at NO COST to the customer. • Should the customer prefer a CREDIT for the original purchase price, a 15% fee will apply. • For DISCONTINUED items; all sales are FINAL. NOTICES: • ALL returns must be approved by canag@ketchum.ca before shipment to Ketchum Manufacturing Inc.