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    SPYPOINT
    SPYPOINT
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    Shipping Methods

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    Return policy

    INSTRUCTIONS FOR EXERCISING THE WARRANTY The shipping costs to send us a product under warranty shall be borne at all times by the customer. SPYPOINT will only pay the shipping costs for the return of products related to warranty returns. IMPORTANT! Under no circumstances will SPYPOINT accept any return without an RMA (Return Merchandise Authorization) number. It is essential to contact SPYPOINT before making a return. Before sending a product for repair, you can visit our Support page at https://www.spypoint.com/en/support and contact us via any of the methods available at https://www.spypoint.com/en/support#contact. If a product needs to be returned, you will be given an RMA number to authorize the return and for future reference. Please keep this number with you. A proof of purchase showing the date of purchase must be included in the package prepared for SPYPOINT. The RMA number must be written on the outside of the package and the package must be sent to: CANADA (SPYPOINT HEADQUARTERS): 330, rue de la Jacques-Cartier, Victoriaville (QC) G6T 1Y3 UNITED STATES (DISTRIBUTION CENTER): 3000 Gannett Avenue, Des Moines, IA 50321 ATTENTION: The customer is responsible for any loss or damage that may occur to the products during transport to SPYPOINT. It is recommended to use a shipping method that offers a tracking number. Your shipment will be better protected.