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Wholesale Furniture Brokers Canada
Wholesale Furniture Brokers Canada
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Wholesale Furniture Brokers is a British Columbia based business that began its journey back in 2002 with a dream of developing an online furniture store and providing great value for their customers. Products stocked in Canada leave the warehouse in 1-4 business days and have an estimated delivery of 1-21 business days. Shoppers can choose from a growing collection of traditional, modern, and contemporary furniture styles for inside and outside of the home.

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Shipping Methods

  • Standard

  • Pickup in store

Return policy

We understand that sometimes life and situations change. If you change your mind, or are not entirely satisfied, please contact us within 5 business days of delivery to arrange a return or exchange of your product(s). All returned or exchanged product(s) must be in resalable condition (unassembled), including all the original packaging, instructions, and hardware. How do I request a return? Send us an email to Sales@GoWFB.ca within 5 business days of delivery. Please include your order number, the date your order was delivered, and why you wish to return or exchange your order. Your request will be reviewed by our team within 2 business days. We will look into the return shipping options and send you an email quoting you the return shipping costs. You will then have 5 business days to review and respond to the email to confirm you accept the return shipping costs. If we do not receive a response within 5 business days your order will be closed as delivered. How much will it cost for my return? The returns costs vary depending on where you are located and what you have ordered. We will send you an email with the return shipping costs and your refund. We will need you to respond to the email to confirm you accept the costs before we can proceed with arranging the shipping. Initial shipping and delivery fees are a one-time paid service and are non-refundable once delivery has transpired. For more information including an estimated return shipping cost, please contact us at Sales@GoWFB.ca. My order is damaged and I want to return it, how do I do this? Under our claims policy, we will cover the damages that occur in shipping or any manufacturer defects discovered upon delivery. You will need to send us pictures of the damages, the boxes, and other information for us to review in order to determine the best course of action. If you do not wish to proceed under the claims policy, it will fall under the returns policy and you will be subject to the return shipping costs. This includes manufacturer defects. We will work with you to have the defective pieces replaced or discounted to keep "as is." If I have put together my furniture, can I still return it? In situations where an order has been assembled, such as a bed frame, we will require details and pictures in order for us to determine whether or not we will be able to accept a return. This is not guaranteed, and Wholesale Furniture Brokers reserves the right to decline a return request. When would I receive my refund? We will issue the refund when the returned item has arrived back into our warehouse, it has been inspected to ensure all the pieces are included, and it is in resaleable condition. Refunds can take 3 - 7 business days to be applied to your credit card and our admin team will send you an email once the refund has been completed. What do I do when my return request has been approved? You will need to make sure all the pieces are in boxes, including hardware and instructions, and that it is taped up well. The delivery company will contact you to arrange to pick up the boxes. You may need to print out a shipping label that we will email you and help the driver put the boxes on the truck.

Return policy link