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Emmo Inc.
Emmo Inc.
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Since 2009, Emmo has offered a large selection of electric mobility options for commuting and recreation. With our diversity of products, we create high-quality options to accommodate everyone’s needs with an emphasis on reducing their carbon footprint. The past decade has proven that Emmo e-bikes are not only a sustainable method of transportation, but that they also push the limits of conventional bikes –to take you further, with less effort and more fun. Driven by our vision of inspiring more people to lead a greener lifestyle, Emmo strives to give our riders’ the best experience possible. Our in-house research and development spans two continents. Our e-bikes are designed in North America and undergo rigorous testing at our state-of-the-art facilities. Throughout this process, every facet of this complex supply chain is vigorously scrutinized to ensure the end product arrives in flawless condition at our four distribution centers in North America. We continue to be at the forefront of the e-bike industry. With over 100 retailers, Emmo is never too far away. For over 14 years, our strong commitment to design and innovation has resulted in every Emmo product encompassing the latest technology. Our e-bikes exclusively use programmable sine-wave BLDC controllers, allowing higher performance, longer range and enhanced reliability in all conditions. Backed by our comprehensive warranty, we ensure riders are confident in the purchase of their Emmo. Emmo believes that a greener future is not only possible, it’s necessary, and we want to do our part to build greener communities by making e-bikes more accessible.

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Return policy

At EMMO, we highly value your satisfaction and strive to ensure that every purchase meets your expectations. In the rare case that it doesn't meet your needs, we want you to shop with confidence, knowing that our return policy is designed to provide you with a hassle-free experience. Effective Return Period: Eligible products can be returned within 30 days of receipt. This policy applies to products purchased directly from our online store. Return Conditions: Unopened EBikes: You can return bikes in new, unused condition and in their original packaging for a $149 return shipping fee (per bike). No restocking fee will apply in this case. Used Ebikes: If you've used the product but it has a total usage of 32 km or less, it may be returned if it is free of any damages with all parts and accessories included and packaged in its original packaging. The return shipping fee of $149 (per bike) and a 20% restocking fee (per bike) will be deducted from your refund amount. Return Shipping Fee: A flat rate of $149 (per bike) will be charged for return shipping. This fee will be deducted from your refund amount. The original shipping fee paid on the order is non-refundable. Restocking Fee: No restocking fee for eligible e-bikes that are new and unused. A restocking fee of 20% of the original purchase price (per bike) applies for used e-bikes that have a total usage of 32 km or less. Return Process: You must email us at order@emmo.ca or submit a return request form to initiate a return. The following information is required: original order number, your name, phone number, pictures of both sides of the bike and the display to show the mileage , and the reason for the return. Once the return is authorized, the product must be shipped back to us. After we receive and inspect the product, we will process your refund. The return shipping fee and any applicable restocking fee will be deducted from your refund amount. If the returned item is damaged or has missing parts, the return may be rejected at your cost. Dealer Purchases: If you purchased the product from one of our authorized dealers, the dealer's return policy will apply. Please refer to the dealer’s specific return policy for details. Order Cancellations: Orders canceled before shipment will receive a full refund with no cancellation fee. If the order has already been shipped and a tracking number has been provided, you will be responsible for the return shipping fee, and the original shipping fee will be non-refundable.

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