Shipping Methods
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Pickup in store
Return policy
Shipping and Return Policy Shipping Policy Free Shipping: We are pleased to offer free standard shipping on all orders. Processing Time: Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Delivery Time: Standard shipping typically takes 5-7 business days. Delivery times may vary depending on the chosen location and shipping carrier delays beyond our control. Shipping Locations: We currently ship to UFA stores only. Some items ship to specific stores only (Zone 2, 4). Please contact us at logistics@biocompositesgroup.com for additional details. Order Tracking: Once your order has been shipped, you will receive a confirmation email with tracking details to monitor your shipment. Return Policy Eligibility: Items must be returned within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Initiating a Return: To initiate a return, please contact our Customer Service team at info@biocompositesgroup.com with your order number and reason for return. Our team will provide detailed instructions and a return authorization. Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and prompt delivery of your return. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days through the UFA Marketplace payment system. Exclusions: The following items are not eligible for returns: erosion control blankets, hurd in totes and weed suppressant rolls. Additional Information Damaged or Defective Items: If you receive a damaged or defective item, please contact us info@biocmopositesgroup.com within 7 days of delivery. We will work with you to provide a replacement or refund at no additional cost. Questions? For any questions or concerns regarding shipping or returns, please reach out to our Customer Service team at info@biocmopositesgroup.com. Thank you for choosing BioComposites Group! We are committed to providing you with a seamless shopping experience.