The Canadian Union of Postal Workers launched a nation-wide strike on Thursday, September 25, which shifted to a system of rotating strikes on October 11. As the strike rotates through different regions, postal service disruptions may vary by location and timing. During the rotating strikes, some services offered through UFA may be disrupted, including the mailing of statements, certain customer payments, fuel cards and the submission of credit applications.
To ensure we continue to provide our valued members and customers with consistent service, please note the following options are available to you to continue to receive statements, make payments and apply for credit at UFA during the Canada Post strike.
Paper Statements:
If you receive a paper statement from UFA, there are a few options available to check your balance:
1. Take advantage of UFA's paperless option to view on-demand detailed purchase reports, invoices and statements, including account management, credit management and Cardlock administration online through myUFA at ufa.com/paperless
2. Visit your local UFA Farm & Ranch Supply store or Petroleum agency to inquire about the balance on your account.
3. Contact Customer Support to learn the balance on your account by calling 1-877-258-4500 or emailing Customer.Support@ufa.com.
Account Payments:
Payments for balances owing on your account remain your obligation regardless of whether you receive a paper statement. Payments on your account during the strike can be made using one of the following options:
1. Online banking payment: search for name "UNITED FARMERS OF ALBERTA CO-OP LTD.", you will also need your account number
2. Telephone banking payment
3. In-person payment at your local bank to "United Farmers of Alberta Co-operative Limited"
4. In-person payment at your local UFA Farm & Ranch Supply store or Petroleum Agency
5. Pre-authorized debit (PAD): to register go to UFA.com/login or contact Accounts.Receivable@ufa.com
6. Electronic Funds Transfers are available for business accounts only. Please contact Accounts.Receivable@ufa.com for details
Credit Applications:
During the strike, the options to apply for credit at UFA are:
1. Complete your application online at https://ufa.com/myUFA/credit-application/prerequisite
2. Scan and email to Credit.Applications@ufa.com
3. Drop off completed application in a sealed envelope at your nearest UFA Farm & Ranch Supply store or Petroleum agency addressed to: UFA Credit Department
Direct Deposit:
Avoid delays in receiving your payments from UFA during the Canada Post strike. Sign up for our Direct Deposit Program by clicking here.
All Fuel Cards:
Fuel cards are still being shipped via regular mail, but delivery times may be delayed due to the rotating Canada Post strike, which affects different regions at different times.
Customers can continue to order new, replacement, or renewal cards through the usual channels:
- Online at ufa.com
- By contacting Customer Support at 1-877-258-4500 or Customer.Support@ufa.com
