The Canadian Union of Postal Workers launched a nation-wide strike on Thursday, September 25. During the strike, some services offered through UFA have been impacted.
In an effort to ensure we continue to provide our valued members and customers with consistent service, please note the following options are available to you to continue to receive statements, make payments and apply for credit at UFA during the Canada Post strike.
Paper Statements:
If you receive a paper statement from UFA, there are a few options available to check your balance:
1. Take advantage of UFA's paperless option to view on-demand detailed purchase reports, invoices and statements, including account management, credit management and Cardlock administration online through myUFA at ufa.com/paperless
2. Visit your local UFA Farm & Ranch Supply store or Petroleum agency to inquire about the balance on your account.
3. Contact Customer Support to learn the balance on your account by calling 1-877-258-4500 or emailing Customer.Support@ufa.com.
Account Payments:
Payments for balances owing on your account remain your obligation regardless of whether you receive a paper statement. Payments on your account during the strike can be made using one of the following options:
1. Online banking payment: search for name "UNITED FARMERS OF ALBERTA CO-OP LTD.", you will also need your account number
2. Telephone banking payment
3. In-person payment at your local bank to "United Farmers of Alberta Co-operative Limited"
4. In-person payment at your local UFA Farm & Ranch Supply store or Petroleum Agency
5. Pre-authorized debit (PAD): to register go to UFA.com/login or contact Accounts.Receivable@ufa.com
6. Electronic Funds Transfers are available for business accounts only. Please contact Accounts.Receivable@ufa.com for details
Credit Applications:
During the strike, the options to apply for credit at UFA are:
1. Complete your application online at https://ufa.com/myUFA/credit-application/prerequisite
2. Scan and email to Credit.Applications@ufa.com
3. Drop off completed application in a sealed envelope at your nearest UFA Farm & Ranch Supply store or Petroleum agency addressed to: UFA Credit Department
Direct Deposit:
Avoid delays in receiving your payments from UFA during the Canada Post strike. Sign up for our Direct Deposit Program by clicking here.
All Fuel Cards:
Customers who have already ordered new, replacement or renewal Cardlock, Fuel Link or CFN Fleetwide cards will be contacted to confirm the Petroleum site they wish to collect their cards from. There will be a slight delay in shipping these cards as they need to be manually sorted prior to delivery; however, we anticipate all cards to be delivered to the requested Petroleum sites in early November. You will be contacted once your card(s) are available for pick up.
For customers looking to request new, replacement or renewal Cardlock, Fuel Link or CFN Fleetwide Cards, an update has been made to our ordering process where you will select the UFA Petroleum site to pick your cards up from. You will be contacted once your card(s) are available for pick up.
