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Frequently Asked Questions

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Cardlink is a online fuel card management systems that enables fuel card holders to control and manage their fuel business.

A Cardlock is a fueling station that enables you to purchae fuel 24/7, 365 days a year with an approved UFA fuel card. A fuel card enables you to access UFA's entire cardlock network.

There are lots of benefits to using Dieselex Gold in your trucks and equipment. The here biggest ones are increased horsepower, fuel efficiency and increased protection of your engine. All these benefits are a result of Dieselex Gold’s proven engineering that provides real world results.

No, Dieselex Gold doesn’t have any cold flow or cold weather improvers in it. During the winter months a cold flow improver would have to be added on top of Dieselex Gold.

No there isn’t. Western Canadian refiners produce a seasonal fuel with the main difference being cloud point of the fuel. Cloud point is when wax crystals start to form in the fuel due to lower temperatures. Cloud point adjustment doesn’t affect the density or energy content of Type “B”– Automotive Low-Sulfur–diesel fuel from season to season. Refiners follow a strict cloud schedule based on province and zones within each province. Other operating characteristics of the fuel are very similar throughout each of the months within the year.

Retail fuel stations are open to the general public, may have limited operating hours, and are mainly located in urban markets.

Cardlock fuel stations are available 24/7, 365 days a year. They offer regular pumps and high speed pumps for all vehicle types. In order to access UFA Cardlock fuel stations, customers must have a UFA branded fueling card.

You bet, our fuel comes from major suppliers in Western Canada who meet or exceed the standards set out by the Canadian General Standards Board (CGSB) and the World Charter of Fuel Cleanliness.

We then put it to the test with our Fuel Quality Assurance program. This program is designed to provide you with the high-quality fuels that give optimal power, efficiency, and engine performance. As part of our quality program, sampling is done across our Cardlock and bulk delivery network to get an accurate representation of the fuel that is being provided from our suppliers.

UFA offers three types of fuel cards which allow you to purchase fuel 24/7-365 days a year at over 100 UFA locations across Alberta and at select locations in BC and Sask.

Both fuel cards allow access to any UFA cardlock enabling you to purchase fuel 24/7 - 365 days a year. You must have a UFA account to apply for a fuel card. A cardlock card requires UFA credit while a Fuel Link card enables you to pay at the cardlock using your VISA, Mastercard or Debit Card.

Visit Cardlink Learn More to select a fuel card that fits your commercial, business or personal needs.

If you have a UFA account and approved credit, you can charge to your UFA Account at UFA Farm & Ranch Stores or Petroleum Agencies.

If you have a UFA account, sign in and select "apply for credit" under Credit Management.

Once your request is submitted, card(s) will be processed within 48 hours, and sent via mail (approx. 15-20 business days). If you require your card(s) sooner, please indicate a 'rush order' when placing the order.

You can limit Cardlock Card use by restricting Fuel Type, Litre Limits, Time of Day, Number of Transactions (per day/week/month), and/or Authorized Locations. (not applicable to CFN or Fuel Link cards)

There are specific required fields that will automatically print on the card such as the name of your account that cannot be changed. Up to 2 lines of text for each card can be customized. Eg) Adding unit number/vehicle number, driver name, etc.

Go to Manage My Cards to re-issue a card or change a card status (Cancelled/Lost/Stolen). For futher assistance please contact our Customer Support Team at 1-877-258-4500 or email Cardlock@ufa.com

Go to Manage My Cards to order a new card(s). Under Card Management, select 'Create new card'. If you have multiple cards to create you can use the Card Creation Template to save time. For further assistance please contact our Customer Support Team at 1-877-258-4500 or email Cardlock@ufa.com

Account owners can create and manage multiple cards and/or assign permissions to other individuals.

Go to Manage My Cards to re-issue a card or change a card's status (Cancelled/Lost/Stolen etc). For further assistance please contact our Customer Support at 1-877-258-4500 or email Cardlock@ufa.com.

UFA Cardlock and Fuel Link cards can be used at our 115 fueling station network across Western Canada. CFN co-branded cards can be used at UFA cardlocks and any other CFN branded cardlock operation across North America.

For further assistance, please contact Customer Support at 1-877-258-4500 or email Cardlock@ufa.com.

There are no fees or minimum spending requirements. Fuel Link requires payment at the time of purchase via VISA, Mastercard or Debit. Cardlock cards purchases must be within the approved credit limits.

If you are the account owner, or have been provided adequate permissions to manage cards, you can check the status of your card(s) by clicking Manage My Card under Cardlink. If you do not have permission to edit your card, or you need further assistance, please contact Customer Support at 1-877-258-4500 or email Cardlock@ufa.com.

Each fuel card has a unique PIN to secure transactions. To maintain security, do not share or write your PIN on the card. If your card is lost or stolen, you can temporarily suspend, cancel or reissue a card in Manage My Cards.

Retail prices are decided based on crude oil rates, refiner margin, marketing margin and taxes. Retail prices increase and decrease over time, at no fixed rate or timeline, and will vary based on local market competition.

Cardlock fuel pricing adjusts daily based on local refiner wholesale market pricing, also knowns as the "Rack Price". UFA Cardlock pricing is comprised of aggregate wholesale rack prices, freight, marketing margin and taxes.

Retail fuel stations offer the same price for all customers which is why they post their pricing at the site. Cardlocks offer pricing to customers generally based on annual volume expectations, among other factors. Cardlocks do not post pricing at their sites, which is why UFA has introduced Fuel Pricing Online using CardLink, so that you can see your price anytime.

Absolutely! The fastest and easiest way to get your pricing is by signing in to myUFA and selecting view fuel prices on the Cardlink tile.

At 5 cents per litre more than conventional diesel, Dieselex Gold’s cost is in line with other premium diesels. Dieselex Gold does more than the competitors by protecting your fuel during long-term storage from season to season, increasing horsepower, and increasing fuel efficiency.

Rack Price - The daily refiner wholesale market pricing.

Note: In order to purchase Dyed Fuel, you will require a government permit on your account. To learn if you qualify for a permit please click on the province you live in Alberta, British Columbia, or Saskatchewan.

* Federal Fuel Charge (FFC) - Farming customers that have submitted a “Federal Fuel Charge exemption certificate” are exempt from the Federal Fuel Charge.


Alberta

Clear Gasoline and Diesel

Fuel Price = Rack Price + Transportation Fees + all applicable fuel taxes such as Federal Excise Tax (FET) + Federal Fuel Charge + Provincial Fuel Tax + GST


Dyed Gasoline and Diesel
Government Permit Required Alberta Farm Fuel Benefit (AFFB) & Tax-Exempt Fuel User (TEFU)

Fuel Price = Rack Price + Transportation Fees + all applicable fuel taxes such as Federal Excise Tax (FET) + *Federal Fuel Charge (FFC) GST

* Federal Fuel charge - Farming customers with a AFFB Permit, that have submitted a “Federal Fuel Charge exemption certificate” are exempt from the Federal Fuel Charge Provincial fuel tax (PFT) – currently does not apply to Dyed Gas & Dyed Diesel on customers that have a AFFB or TEFU Permit



British Columbia

Clear Gasoline and Diesel

Fuel Price = Rack Price + Transportation Fees + all applicable fuel taxes such as Federal Excise Tax (FET) + Provincial Carbon Tax (PCT) + Provincial Fuel Tax (PFT) + GST


Dyed Gasoline and Diesel
Government Permit Required FIN430 = BC Offroad Permit & FIN458 = BC Farm Permit

Fuel Price = Rack Price + Transportation Fees + all applicable fuel taxes such as *Reduced Provincial Fuel Tax + *Provincial Carbon Tax + Federal Excise Tax (FET) + GST

*FIN430 Permit is charged a reduce Provincial Fuel Tax (less 0.12cpl on Diesel and 0.115cpl on Gas)
*FIN458 Permit (Farm Permit) is not charged a Provincial Fuel Tax or Provincial Carbon Tax



Saskatchewan

Clear Gasoline and Diesel

Fuel Price = Rack price + Transportation Fees + all applicable fuel taxes such as Federal Excise Tax (FET) + Federal Fuel Charge + Provincial Fuel Tax + GST


Dyed Diesel
Government Permit Required Saskatchewan Farm Tax Exempt Permit (SFTX)

Diesel Price = Rack Price + Transportation Fees + all applicable fuel taxes such as *Reduced Provincial Fuel Tax + *Federal Fuel Charge (FFC) + Federal Excise Tax (FET) + GST

* Federal Fuel charge - Farming customers that have submitted a “Federal Fuel Charge exemption certificate” are exempt from the Federal Fuel Charge
(SFTX) – Is charged a reduced Provincial Fuel Tax (less 0.12cpl on marked diesel)

The minimum volume requirements are:

  • 10,000 liters per contract month, and
  • 75,000 liters per contract for a single product class (Gas or Diesel)

The volume commitment can be met by an individual customer or shared with up to four other UFA customer parties.


Yes, customers must have credit with UFA to utilize Fixed Fuel Pricing.

Fixed Pricing is now available for ALL fuel products, including Gas and Diesel, and across all distribution/delivery methods. This includes Cardlock, Bulk Delivery, Direct Delivery, and for select customers, Direct Pick-Up from Refiner Racks.

Yes, Fixed Pricing is now available at all UFA fuel locations.

Fixed Pricing at the Cardlock is only eligible with UFA Cardlock cards and UFA/CFN Co-branded cards. Fixed Pricing is not available for UFA Fuel Link card users.

Not necessarily. You can sign anywhere you choose as UFA now offers an easier agreement signing process using DocuSign, sent direct to your email.